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FREQUENTLY ASKED QUESTIONS FAQs
What time can I check-in?
From 3 p.m. you can check-in. If you arrive earlier, we can store your suitcases at the reception.
What time do I have to leave the room (check-out)?
The time to check-out and leave the room is until 11 a.m..
Can I leave the room later?
It is possible to check-out later under a surcharge depending on the departure time.
Do you accept pets in your hotel?
We are sorry, but we do not accommodate any type of pet in our hotel.
Can I connect to Wi-Fi?
Yes, it is available for free throughout the hotel.
Is parking available?
Yes, we have parking with a supplement of €21/day, depending on availability when you arrive at the hotel.
What are the hours of the water zone?
You can relax in our relaxation area with jacuzzi and sauna, 4:00 p.m. to 8:30 p.m. (adults only after 7:30 p.m.).
What are the entry conditions to the water zone?
Admission costs €10 per person per hour and €5 per child. Please go to reception to reserve in advance.
What are the rates for children?
Babies from 0 to 5 years old and children from 6 to 11 years old will be considered. From 12 onwards you will count as an adult.
Are cots available?
Yes, we have cribs available for free. Request it when you make the reservation. It works under availability.
Can I store my ski?
In winter, if you come to Andorra with the intention of skiing, we have locked lockers to store your snowboard or ski by paying a deposit that will be returned at the end.
What are the restaurant hours?
Breakfast: 7:30 a.m. - 10:30 a.m.
Dinner: 7:30 p.m. - 10:30 p.m.